November 30th, 2020 
o Research and evaluate your organization in each of the following 5 areas. Use Service Culture Handbook (Toister, 2018) to answer fowling questions.
Empowerment How does the company define empowerment? Is it evident?
Hiring What are the hiring practices? How do they decide whom to hire?
Training What training does the company have? How well are the employees trained?
Leadership Is Servant Leadership evident in the company? Give examples to your findings.
Measuring customer service success Do they have a benchmark? What is their rating compared to other similar companies?
APA citations for all quotes, information required. page number author name etc.
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