Prerequisite: Based on this week’s reading assignment plus some thoughtful reflection on your current (or a former) work environment, answer the following questions:
1.) Describe a conflict you observed or participated in on the job; ideally, one involving parties from different backgrounds or cultures.
2.) What conflict resolution strategies did you observe from each party? Which, in your view, were effective and why? Which were ineffective and why?
3.) Using one or more of the tips from this week’s reading, how might either party have approached the situation differently to achieve a more positive resolution?
This week’s readings links: