1.Human Synergistics invented 3 styles (Constructive, Aggressive-Defensive or Passive-Defensive)
2.Read about the Human Synergistics Circumplex Measurement Model. https://www.human-synergistics.com.au/about-us/the-circumplex
3.Now check the link and explore the Circumplex Tool provided by Human Synergies. https://www.humansynergistics.com/Files/HTML5/Circumplex/index.html
Write your Journal
1. In a First paragraph, refer to what you completed in Part 1 by supplying the following:
o What is your individual score?
o List ONLY the yellow highlighted behavior norms from the spreadsheet. (These are behaviors that are more conducive to high quality customer service.)
o Now compare those highlighted norms to the Circumplex” on the Human Synergies website listed in Part 2.
o Which of these 3 styles do these high-quality service behaviors fall into? (Constructive, Aggressive-Defensive or Passive-Defensive?)
o Explore the Circumplex again. In 50 words or more, describe, and give specific examples, of what you learned from this interactive tool about how to create a business culture that promotes high quality customer service.
o Based on what you learned Parts 1 and 2, Develop a Personal Philosophy on “Why Quality Matters for a Business.”. A personal philosophy is a set of guiding principles that we live by. It influences everything from the words you say, to the quality of work you do on the job. Therefore, you will write the things you will say and do at the workplace to have a quality performance.
If needed, check out this source: https://medium.com/be-unique/the-importance-of-a-personal-philosophy-how-to-create-one-4d281412dbc3