November 25th, 2020 
The lectures and slides of the module will be attached.
You need to read the assessment handbook. It has all instructions.
To prepare and complete the portfolio, you will need to choose a manufacturing or service
operation and analyse it by applying appropriate operations management tools and
techniques. You must, thereafter, provide a written report featuring data and
analysis based around five (5) key concepts from the module, followed by a summary
section, which provides a critical and reflective perspective on these. Operations process
exist everywhere.
Analysis Sections: Choose 5 from the following individually graded
sections:
o ITO and 4V analysis (together these constitute one topic in the portfolio)
o Service concept (and the operational implications of this)
o Layout plan
o Process map
o Capacity management analysis (queues)
o Quality management
o Inventory analysis
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