PROVIDING QUALITY SERVICE
Providing Quality Service
A positive guest experience is mainly the result of guests who have positive encounters and interactions with employees who provide the best quality service. Based on the hospitality industry you chose in the Employee Turnover assignment, identify methods, strategies, and tools that this industry uses to deliver the “wow” factor and enhance the guest experience.
Write a 56 page paper in which you:
Describe how the industry involves the guest in order to provide quality service.
Summarize two service standards that the industry uses to meet customer expectations.
Recommend one “wow” element the industry could apply to each of the two service standards in order to make the guests’ experience more memorable.
Recommend at least one way the industry could better provide information to its guests.
Use at least two quality academic resources in this assignment. Note: Wikipedia and other websites do not qualify as academic resources.
This course requires the use of Strayer Writing Standards. For assistance and information, please refer to the Strayer Writing Standards link in the left-hand menu of your course. Check with your professor for any additional instructions.
The specific course learning outcome associated with this assignment is:
Recommend how to enhance the guest experience and better provide information to guests in a hospitality industry.