August 9th, 2020 
You are required to write short answer responses to 3 questions chosen from the list below.
Each question has equal weighting.
For each response you must include at least two peer-reviewed references that are drawn from Module 3 readings and your own independent research.
Include a title page at the beginning of the paper.
There is no need to provide an introduction or conclusion for this paper. Simply insert the question you are addressing and your response underneath, with one reference list at the end of the paper.
You may use first person voice, where relevant.
For all other formatting and presentation requirements, refer to the assessment format template on your subject site.
1. Describe and critically analyse the characteristics that distinguish Human Service Organisations (HSOs) from other organisations. What are some of the related tensions for human service practice?
2. Briefly describe a Human Service Organisation with which you are familiar (with anonymity). Identify and discuss how your chosen organisation is adapting, or not, to prevailing socio-environmental changes such as community and worker expectations, competitive tendering and changing technologies.
3. You chair the board of your local Family Violence Service. The workers have presented a complaint that the CEO has adopted a managerialist approach that ignores the workers knowledge and skills, the nature of the work and the clients you serve. Propose and justify a different structure and leadership approach that you think would be more aligned with the service.
4. You work in a multi-disciplinary mental health team that includes social workers, nurses and occupational therapists. The team is also diverse in age, gender, class and sexual orientation. You note that you are not getting along well as a team and the tensions are affecting performance and morale. Critically analyse some of the key issues that need to be looked into to understand the source of the conflict.
5. Some Human Service Organisations have very defined organisational cultures. How would you define organisational culture and the impact it has on the worker, service delivery and the client?
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